Think Ahead Guarantee
- FAST RESPONSE - We’ll come back to you within 2 hours for any enquiry.
- NEVER FOLLOW UP AN ORDER - We'll keep you up to date on back orders and lead-times for your products.
- SAME DAY SHIPPING - All orders received by 2pm will be ready the same day.
- GET THE RIGHT ITEMS - Receive exactly what you ordered.
- NO HASSLE RETURNS - If you're not 100% satisfied, just return it within 3 months and we'll issue a replacement or full refund.
OR DRINKS ARE ON US!! - If you feel we haven’t delivered on these points we'll give you a $50 Dan Murphy's Gift Voucher! T&C's apply.
No Hassle Returns
For a successful No Hassle Return, our customer will contact us and arrange a Return Authorisation. We will provide a full refund or replacement for the items returned in saleable condition. Our customer will pay the return freight except where goods are found to be faulty. Custom made items, clearance items, special order-in items and machinery are outside the No Hassle Return offer.
Same Day Shipping
Some couriers will not pick up until the following day; our promise is to have orders for stocked items, placed by 2.00 P.M. on a business day, ready for pick up on the same day.
Our promise to you is that we will respond within 2 hours to any enquiry (by phone to 1300 225 935 or by email to firstname.lastname@example.org) received during business hours. We may not be able to resolve your question in that time frame, but we will at least provide details of actions being taken, and where possible, an estimated time for a resolution.
Get the Right Stuff
All we ask here is that you tell us as soon as you realise we have made an error – certainly within 30 days of delivery.
Never Follow Up an Order
We promise to keep you posted as to items on backorder – information will be passed to you as soon as it is available to us.